Shipping Timeline

After your order is placed, Ray-Ban begins processing your purchase and preparing it for shipment. Delivery times may vary depending on order details, destination, weather, holidays, customs review, or other shipping conditions.

Shipping Destinations

Ray-Ban offers Free Worldwide Shipping to supported delivery destinations. Please enter your shipping information carefully at checkout to make sure your order can be delivered correctly.

Some remote areas, restricted locations, or destinations affected by local shipping limitations may require additional review. If there is an issue with your delivery destination, our customer service team will contact you using the email address provided with your order.

Shipping Rates

Shipping is free worldwide for Ray-Ban orders. Customers do not need to pay an additional shipping fee at checkout for standard delivery.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address used at checkout when available. Tracking updates usually appear within 1–3 days after shipment.

If your tracking number does not update right away, please allow additional time for the shipping system to scan and display package movement.

• Check that the email address used at checkout is correct.
• Review your inbox, spam, or promotions folder for tracking updates.
• Allow 1–3 days after shipment for tracking activity to appear.
• Contact customer service if tracking has not updated after the expected tracking update time.

Wrong or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your order details carefully before submitting your purchase.

If you notice an incorrect address after placing an order, contact Ray-Ban customer service as soon as possible at [email protected].

Address changes may not be possible after an order has been processed or shipped. Ray-Ban is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

Customs, Duties, and Import Taxes

Ray-Ban’s Free Worldwide Shipping service includes customs duties, import taxes, brokerage fees, and other government charges when applicable.

If customs duties, import taxes, brokerage fees, or other government charges occur for your order, they will be covered by us. Customers are not responsible for paying these fees separately under our Free Worldwide Shipping service.

Customs processing times may vary by destination and may occasionally affect delivery speed. If additional information is required for delivery, customer service may contact you using your order email address.

Lost, Delayed, or Damaged Packages

Delivery delays can happen due to weather, holidays, customs review, incorrect address details, high shipping volume, or other unexpected circumstances. If your package appears delayed, please check your tracking information first.

• If your order is delayed, allow additional time for tracking updates and delivery movement.
• If your package appears lost, contact Ray-Ban customer service with your order number and tracking details.
• If your package arrives damaged, keep the packaging and take clear photos of the package and item.
• If you receive the wrong item, contact customer service before using or returning the product.

For lost, delayed, damaged, or incorrect package support, contact us at [email protected].

Order Changes After Shipment

Once an order has been shipped, Ray-Ban may not be able to change the delivery address, cancel the shipment, or redirect the package. Please contact customer service immediately if you need help with an order change.

If your order has already shipped, our team will review the available options based on your order status and shipping details.