Contact Ray-Ban
Need help with an order, shipping question, return, exchange, product detail, or account issue? Ray-Ban customer support is here to help you get clear answers.
How can we help?
For customer support, please contact Ray-Ban by email or use the contact form on this page. Our team replies within 24–48 hours during customer service hours.
[email protected]What to include in your message
To help us review your request faster, please include the details that apply to your question.
- Your full name and email address used at checkout.
- Your order number, if your question is about a purchase.
- A short description of the issue or question.
- Product name, color, size, or style details if you are asking about Ray-Ban sunglasses, eyeglasses, lenses, or accessories.
- Clear photos if your question involves an item condition, product detail, or exchange request.
Why do you need help?
Choose the topic that best matches your request when contacting Ray-Ban, so our support team can review the right details.
Order support
Contact us with your order number if you need help reviewing an order, updating order details, or checking purchase information.
Shipping support
Ask us about shipping updates, delivery questions, or tracking-related concerns connected to your Ray-Ban order.
Returns & exchanges
Reach out if you need help with a return request, exchange question, or item issue. Please include your order number and the item details.
Product questions
Send us questions about Ray-Ban sunglasses, frames, lenses, prescription-ready styles, Ray-Ban Meta glasses, sizing, colors, or product availability.
Account help
Contact us if you need help with account access, customer details, or information connected to your shopping experience.
Contact form note
Use the contact form on this page if you prefer to send your request directly through the website instead of email.
Your privacy matters
Please only share information needed to help with your request. Ray-Ban uses the details you provide to review your message, respond to your question, and support your order or account request.
Do not include sensitive payment information, passwords, or unnecessary personal details in your message.
We’re here to help
Whether you are checking an order, asking about Ray-Ban sunglasses, reviewing shipping details, or requesting help with a return or exchange, contact Ray-Ban and our support team will reply as soon as possible.
