Return Window

Ray-Ban accepts eligible return requests within 30 days of the delivery date. Returns requested after the 30-day return window may not be accepted.

Returns sent back without contacting customer service first may not be accepted. Please do not send any item to a return address until our customer service team has provided the correct return instructions and return details.

Return Eligibility

To qualify for a return, the item must meet the return conditions below.

• The return request must be started within 30 days of delivery.
• The item must be unused, unworn, and in its original condition.
• The item must include all original packaging, tags, cases, manuals, accessories, and included materials where applicable.
• The item must not be damaged, scratched, altered, repaired, or modified after delivery.
• The order information must match the purchase being returned.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items that have been worn, used, washed, damaged, altered, or repaired.
• Items missing original packaging, tags, cases, accessories, manuals, or included materials.
• Items marked as final sale, clearance final sale, or non-returnable at the time of purchase.
• Customized, personalized, or made-to-order items, if applicable.
• Items returned without prior customer service approval or return instructions.

How to Start a Return

To start a return, contact Ray-Ban customer service at [email protected].

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

• Email us with your order number and the email address used at checkout.
• Tell us which item you would like to return and the reason for the return.
• Include clear photos if the item is damaged, incorrect, or has a product issue.
• Wait for return instructions and return details before sending the item back.
• Pack the item securely with all original materials included.

Return Shipping Cost

Ray-Ban offers 30 Days Free Returns for eligible returns that are started within the return window and approved by customer service.

If an item is returned without approval, sent to the wrong location, shipped outside the provided instructions, or does not meet the return conditions, the return may not be accepted and additional costs may apply.

Refund Process

Once your returned item is received and inspected, Ray-Ban will review whether it meets the return eligibility requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. Refund timing may vary depending on your payment provider or financial institution.

Refunds are generally issued back to the original payment method used for the order, unless otherwise required by the payment provider or customer service instructions.

Exchanges

If you need a different item, color, size, frame, or style, contact Ray-Ban customer service before sending anything back.

Exchange availability depends on product availability and return eligibility. If an exchange cannot be completed, customer service may guide you through the return process and provide the next available option.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact Ray-Ban customer service as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos of the item, packaging, and any visible damage or incorrect details. Our customer service team will review your request and provide return or exchange instructions.

Final Sale Rules

Items marked as final sale, clearance final sale, or non-returnable at the time of purchase are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

If you are unsure whether your item is eligible, please contact Ray-Ban customer service before sending it back.

Contact Information

For return questions, exchange requests, damaged or wrong item issues, or refund support, contact Ray-Ban customer service:

Email: [email protected]

Please include your order number, item details, and a short description of your request so we can assist you more efficiently.